Refund Policy:

At Nuziveedu Rasalu, we strive to provide you with the finest quality mangoes and exceptional service. However, if you are not satisfied with your purchase, we offer a straightforward refund policy to ensure your peace of mind.

Cancellation Policy:

• Orders can be canceled within the same day of placement and processing through your user account on our website, before the dispatch of the order.

Refund Eligibility:

• Once the mangoes are ready for delivery, no returns or refunds will be provided.
• Refunds will only be issued in case:

         Mangoes being damaged, pressed, squeezed, or crushed upon delivery.

Contact Us:

• To request a refund, please contact our customer service team with your order details and reason for the refund at 8466017777 or send an email to support@nuziveedurasalu.com.
• Provide necessary evidence such as images or videos to support your claim of damaged mangoes or delayed delivery.
• Our team will review your request and initiate the refund process if it meets the eligibility criteria.

Refund Process:

• Upon confirmation of the refund request, Nuziveedu Rasalu will initiate the refund process.
• Refunds will be processed in the same manner as the original payment method.
• Refunds will typically be issued back within 7-10 business days upon receipt of the refund request.
• Refund requests must be made within 24 hours of receiving the order.

Late or Missing Refunds:

• If you haven’t received a refund within the stipulated timeframe, please check your bank account first.
• Contact the company that issued your credit card as there might be some processing time before the refund is posted.
• If the issue persists, contact your bank for further assistance.
• If you have completed all of this but still didn’t received your refund please get in touch with us at support@nuziveedurasalu.com.

Non-Refundable Items:

• Delivery charges are non-refundable except in cases where the wrong items were delivered or the mangoes were damaged during transit.

Return and Exchange Policy:

At Nuziveedu Rasalu, we understand the importance of providing you with the finest quality mangoes. Please review our policy regarding returns and exchanges:

No Replacement, Exchange or Return:

• We strictly enforce a policy of no replacement, exchange or return on mangoes due to their perishable nature.

Unforeseen Circumstances:

• Nuziveedu Rasalu and our transportation partners cannot be held responsible for any delays or non-delivery of mangoes due to accidents, natural calamities, or other circumstances beyond our reasonable control.

Here’s what you need to know:

First Come, First Serve Priority:

We operate on a first-come, first-serve basis, ensuring that orders are fulfilled promptly and efficiently. However, there are times when unexpected shortages in harvest or supply prevent us from fulfilling an order, even after it has been placed.

Notification and Communication:

If an item from your order cannot be shipped due to unavailability, our customer support team will promptly contact you via email or phone. We will provide a clear explanation of the situation and discuss available options, which may include substituting the item with a similar product or proceeding with a partial shipment if applicable.

Refund Initiation:

If a suitable resolution cannot be agreed upon, or if you prefer not to proceed with substitutes or partial shipments, a refund will be initiated. Refunds for unshipped items will be processed using the original payment method used during the order placement.

Refund Processing Time:

Once the refund is initiated, it may take upto 7-10 business days for the amount to reflect in your account. Please note that the exact processing time may vary based on your bank or payment provider.

Additional Information:

We deeply regret any inconvenience caused by the unavailability of products. Our goal is to provide you with the best products and services, but occasionally circumstances beyond our control can impact our supply. We sincerely apologize for any disappointment caused by unshipped items. We are committed to transparency and open communication throughout this process, and we hope to offer you alternative options that suit your preferences.

We appreciate your understanding of the challenges involved in delivering fresh mangoes and thank you for choosing Nuziveedu Rasalu for your mango needs.

Need help? Contact us at +91 84660 17777 or email us at support@nuziveedurasalu.com.

Your satisfaction is our priority.